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~isPartOf:"Psychology & marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Urlaubsverhalten"
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Beziehungsmarketing
Urlaubsverhalten
Customer satisfaction
245
Kundenzufriedenheit
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Consumer behaviour
102
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102
Dienstleistungsqualität
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Han, Heesup
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Psychology & marketing
Tourism management : research, policies, practice
Journal of retailing and consumer services
258
Journal of business research : JBR
145
International journal of hospitality management
142
The journal of services marketing
109
Journal of travel and tourism marketing
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
74
Journal of hospitality marketing & management
72
The service industries journal
68
International journal of contemporary hospitality management
62
Cogent business & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management perspectives : TMP
48
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of service research : JSR
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Asia Pacific journal of marketing and logistics
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Service business
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Services marketing quarterly
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Journal of service management
40
Journal of strategic marketing
40
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
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Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
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Journal of hospitality and tourism insights
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of vacation marketing
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Total quality management & business excellence
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
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ECONIS (ZBW)
129
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1
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
5
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
6
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
7
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
8
Understanding crowding perceptions and their impact on place experience : insights from a mixed-methods study
Sanz Blas, Silvia
;
Buzova, Daniela
;
Garrigos-Simon, …
- In:
Psychology & marketing
41
(
2024
)
5
,
pp. 1022-1035
Persistent link: https://www.econbiz.de/10014530880
Saved in:
9
The decision to customize and its effect on brand experience
Petruzzellis, Luca
;
Winer, Russell S.
- In:
Psychology & marketing
40
(
2023
)
3
,
pp. 516-530
Persistent link: https://www.econbiz.de/10014290758
Saved in:
10
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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