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~isPartOf:"Psychology & marketing"
~person:"Yi, Youjae"
~subject:"Customer satisfaction"
~subject:"Markenimage"
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Yi, Youjae
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1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
3
Special issue: customer satisfaction in Asia
Yi, Youjae
(
ed.
);
Nataraajan, Rajan
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10012146929
Saved in:
4
Customer satisfaction in Asia
Yi, Youjae
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 387-391
Persistent link: https://www.econbiz.de/10011970141
Saved in:
5
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
6
Do comsumption goals matter? : the effects of online loyalty programs in the satisfaction-loyalty relation
Suh, Jung-chae
;
Yi, Youjae
- In:
Psychology & marketing
29
(
2012
)
8
,
pp. 549-557
Persistent link: https://www.econbiz.de/10009575078
Saved in:
7
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
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