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~isPartOf:"Public management review"
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Public utilities"
~subject:"Service quality"
~subject:"Welt"
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Search: subject:"Öffentliche Dienstleistung"
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Dienstleistungsqualität
Public utilities
Service quality
Welt
Public services
160
Öffentliche Dienstleistung
160
Public sector
42
Öffentlicher Sektor
42
Motivation
36
Leistungsmotivation
25
Work motivation
25
Innovation
18
Großbritannien
16
Neues Steuerungsmodell
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New public management
16
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public service motivation
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Performance-Messung
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Public service motivation
10
Betriebliche Wertschöpfung
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public services
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8
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Trischler, Jakob
3
Osborne, Stephen P.
2
An, Seung-Ho
1
Andersson, Thomas
1
Angsuthon Srisuthisa-ard
1
Blomqvist, Paula
1
Brito, Carlos Henrique Figueiredo e Melo de
1
Carter, David P.
1
Carvalho, Cláudia
1
Cheng, Lee-joy
1
Christensen, Julian
1
Davoudi, Sara
1
Dietrich, Timo
1
Döring, Matthias
1
Elmholdt, Kasper Trolle
1
Engen, Marit
1
Eriksson, Erik Masao
1
Faerman, Sue R.
1
Filtenborg, Anders Foged
1
Fransson, Martin
1
Gadolin, Christian
1
Goordboe, Frederik
1
Grönroos, Christian
1
Hellström, Andreas
1
Högström, Claes
1
Isaksson, David
1
James, Oliver
1
Johnson, Mikael
1
Jung, Tobias
1
Kinder, Tony
1
Lennon, Niels Joseph
1
Lifvergren, Svante
1
Lindenmeier, Jörg
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Lindqvist, Katja
1
Lips, A. Miriam B.
1
Liu, Hsiang-te
1
Löfgren, Martin
1
Meier, Kenneth J.
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Mutton, Jean
1
Niu, Meili
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Public management review
Policy, finance & management for public-private partnership
15
World Bank E-Library Archive
11
Does decentralization enhance service delivery and poverty reduction?
9
International journal of public sector management : IJPSM
8
International public management journal
8
Transforming public enterprise in Europe and North America : networks, integration and transnationalisation
8
Annals of public and cooperative economics
6
Public performance & management review
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Edward Elgar E-Book Archive
5
International journal of quality & reliability management
5
Regulation, deregulation and reregulation : institutional perspectives
5
International review on public and non-profit marketing
4
Journal of nonprofit & public sector marketing
4
Policy research working paper : WPS
4
Administrative Sciences : open access journal
3
Cogent business & management
3
Discussion paper / Centre for Economic Policy Research
3
IFIG-Kongreß
3
IFN working paper
3
Informationen zur Raumentwicklung : IzR
3
International journal of productivity and quality management : IJPQM
3
International journal of public sector performance management : IJPSPM
3
International journal of services and operations management
3
International journal of services technology and management
3
Journal of service management
3
NBER working paper series
3
Other Education Study
3
Working paper / Overseas Development Institute
3
Zeitschrift für Gemeinwirtschaft
3
Amfiteatru economic : an economic and business research periodical
2
Asian Development Bank Economics Working Paper Series
2
BMVI-Online-Publikation
2
Beiträge zur öffentlichen Wirtschaft
2
Benchmarking : an international journal ; BIJ
2
CHE research paper
2
Connecting knowledge and performance in public services : from knowing to doing
2
Daseinsvorsorge und öffentliche Dienstleistungen in der Europäischen Union : Zum Widerstreit zwischen freiem Wettbewerb und Allgemeininteresse
2
Discussion papers / CEPR
2
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ECONIS (ZBW)
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1
Design for experience : a public service design approach in the age of digitalization
Trischler, Jakob
;
Westman Trischler, Jessica
- In:
Public management review
24
(
2022
)
8
,
pp. 1251-1270
Persistent link: https://www.econbiz.de/10013355296
Saved in:
2
Reporting multiple dimensions of public service performance : information order effects on citizens' willingness to use services
Christensen, Julian
;
James, Oliver
- In:
Public management review
24
(
2022
)
1
,
pp. 142-157
Persistent link: https://www.econbiz.de/10012802116
Saved in:
3
"Explain, but make no excuses" : service recovery after public service failures
Döring, Matthias
- In:
Public management review
24
(
2022
)
5
,
pp. 799-817
Persistent link: https://www.econbiz.de/10013190380
Saved in:
4
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
5
Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg
;
Seemann, Ann-Kathrin
;
Potluka, Oto
; …
- In:
Public management review
23
(
2021
)
2
,
pp. 210-232
Persistent link: https://www.econbiz.de/10012390674
Saved in:
6
Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems
Rossi, Paula
;
Tuurnas, Sanna
- In:
Public management review
23
(
2021
)
2
,
pp. 254-275
Persistent link: https://www.econbiz.de/10012390679
Saved in:
7
Continuing the development of the public service logic : a study of value co-destruction in public services
Engen, Marit
;
Fransson, Martin
;
Quist, Johan
;
Skålén, Per
- In:
Public management review
23
(
2021
)
6
,
pp. 886-905
Persistent link: https://www.econbiz.de/10012514198
Saved in:
8
Quality standards, implementation autonomy, and citizen satisfaction with public services : cross-national evidence
Song, Miyeon
;
An, Seung-Ho
;
Meier, Kenneth J.
- In:
Public management review
23
(
2021
)
6
,
pp. 906-928
Persistent link: https://www.econbiz.de/10012514199
Saved in:
9
Exploring the relationship between government budget information and citizens' perceptions of public service performance in China
Wang, Qiushi
;
Niu, Meili
- In:
Public management review
22
(
2020
)
3
,
pp. 317-340
Persistent link: https://www.econbiz.de/10012178924
Saved in:
10
Collaborative public management : coordinated value propositions among public service organizations
Eriksson, Erik Masao
;
Andersson, Thomas
;
Hellström, Andreas
- In:
Public management review
22
(
2020
)
6
,
pp. 791-812
Persistent link: https://www.econbiz.de/10012258544
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