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Nielsen, Jørn Flohr
3
Høst, Viggo
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Kock, Sören
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Pedersen, Christian Preuthun
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Scandinavian journal of management
The service industries journal
Information and Organization Design Series
2
International Journal of Financial Services Management
2
The Service Industries Journal
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European journal of marketing : EJM
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Homo Oeconomicus
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International journal of retail & distribution management
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International journal of service industry management : IJSIM
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Journal of change management : an international journal
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Scandinavian Journal of Management
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1
The consequences and limits of empowerment in financial services
Nielsen, Jørn Flohr
;
Pedersen, Christian Preuthun
- In:
Scandinavian journal of management
19
(
2003
)
1
,
pp. 63-84
Persistent link: https://www.econbiz.de/10006970580
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2
From Listening to the Customer to Controlling with Customer Focus: Facing the Barriers in Nordic Financial Services
Nielsen, Jørn Flohr
;
Kock, Sören
- In:
The service industries journal
23
(
2003
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10006258716
Saved in:
3
The Path to Service Encounter Performance in Public and Private 'Bureaucracies'
Nielsen, Jørn Flohr
;
Høst, Viggo
- In:
The service industries journal
20
(
2000
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10006289500
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