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~isPartOf:"Service business"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
166
Dienstleistungsqualität
84
Service quality
84
Consumer behaviour
75
Konsumentenverhalten
75
Beziehungsmarketing
61
Relationship marketing
61
Holiday behaviour
44
Urlaubsverhalten
44
Tourism
38
Tourismus
38
Tourism industry
31
Tourismuswirtschaft
31
Tourism marketing
24
Tourismusmarketing
24
Emotion
22
Beschwerdemanagement
21
Complaint management
21
Customer service
15
Kundenservice
15
Destination management
12
Destinationsmanagement
12
Hotel industry
12
Hotellerie
12
Dienstleistungssektor
11
Service industry
11
Arbeitszufriedenheit
9
Customer integration
9
Customer loyalty
9
Einzelhandel
9
International tourism
9
Internationaler Tourismus
9
Job satisfaction
9
Kundenintegration
9
Retail trade
9
Tourist satisfaction
9
Viral marketing
9
Virales Marketing
9
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Undetermined
154
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Article
165
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1
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166
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166
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2
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2
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1
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English
166
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Prayag, Girish
4
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Gil Saura, Irene
2
Han, Heesup
2
Huan, Tzung-cheng
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
Muskat, Birgit
2
Olugbade, Olusegun A.
2
Pérez-Cabañero, Carmen
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Taheri, Babak
2
To, W. M.
2
Wolf, Isabelle D.
2
Xu, Jing
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Akinci, Serkan
1
Aksoy, Safak
1
Al-Baity, Mohamed
1
Alan, Alev Kocak
1
Albayrak, Tahir
1
Almeida-García, Fernando
1
Alola, Uju Violet
1
Alonso-Almeida, María Mar del
1
Alrwajfah, Moayad Mohammad
1
An, Soyoung
1
Anaya-Sánchez, Rafael
1
Andrianto, Tomy
1
Arteaga, Francisco
1
Avci, Turgay
1
Back, Ki-Joon
1
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Service business
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
166
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61
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
62
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
63
Mindful co-creation of transformative service for better well-being
Mai Thi My‑Quyen
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
14
(
2020
)
3
,
pp. 413-437
Persistent link: https://www.econbiz.de/10012304287
Saved in:
64
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
65
Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet
;
Olugbade, Olusegun A.
;
Avci, Turgay
; …
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
Saved in:
66
Tourist geographic literacy and its consequences
Chang, Kang-Tsung
;
Huang, Chung-Ching
;
Tsaur, Sheng-Hshiung
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 131-140
Persistent link: https://www.econbiz.de/10011998117
Saved in:
67
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
68
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
69
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
70
An examination of the effects of motivation on visitors' loyalty : case study of the Golestan Palace, Tehran
Šakūrī, ʿAlī
;
Hosseini, Mona
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012128941
Saved in:
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