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~isPartOf:"Service business"
~subject:"Emotion"
~subject:"Hotel industry"
~subject:"Supplier relationship management"
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Search: subject_exact:"Mystery shopping"
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Emotion
Hotel industry
Supplier relationship management
Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
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English
20
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Kim, Min-su
2
Aa, Zanna van der
1
Alan, Alev Kocak
1
Bloemer, Johanna M.
1
Castellanos Verdugo, Mario
1
Chen, WeiWei
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Dass, Mayukh
1
Dick, Gavin
1
Gil Saura, Irene
1
Henseler, Jörg
1
Heras-Saizarbitoria, Iñaki
1
Hu, Jer-San
1
Huang, Jin-An
1
Jeng, Don Jyh-Fu
1
Jeon, Aeeun
1
Jeon, Sunran
1
Jun, Jongkun
1
Kabadayi, Ebru Tumer
1
Kim, Soo Young
1
Kumar, Piyush
1
Kuo, Sky Fang-wen
1
Lai, Chi-Shiun
1
Lee, Changyong
1
Lee, Chia-chi
1
Lee, Heejung
1
Lee, Hsiao-Ching
1
Lee, Jung-hyun
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Lee, Thaemin
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Lin, Tyrone T.
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Loh, Wilson
1
Lok, Peter
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Ma, Mu-Lan
1
Moliner-Velázquez, Beatriz
1
Park, Cheol
1
Park, Yongtae
1
Prashar, Sanjeev
1
Przyczynski, Renato
1
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Service business
International journal of hospitality management
164
International journal of contemporary hospitality management
69
Journal of hospitality marketing & management
56
Tourism management : research, policies, practice
44
Journal of retailing and consumer services
38
Journal of travel and tourism marketing
34
Journal of business research : JBR
29
The service industries journal
27
The journal of services marketing
25
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Tourism management perspectives : TMP
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Journal of service research : JSR
14
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
The journal of business & industrial marketing
12
Total quality management & business excellence
12
Journal of service management
11
International journal of services and operations management
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
International journal of services, economics and management
9
Journal for global business advancement : JGBA
9
Journal of Asian finance, economics and business : JAFEB
9
Journal of hospitality and tourism insights
9
Journal of service research
9
Journal of service theory and practice : JSTP
8
Journal of vacation marketing : an international journal
8
Services marketing quarterly
8
The Cornell hospitality quarterly
8
Administrative Sciences : open access journal
7
Enlightening tourism : ET ; a pathmaking journal
7
European journal of marketing : EJM
7
International journal of leisure and tourism marketing : IJLTM
7
International journal of quality and service sciences
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Managing service quality : MSQ ; an international journal
7
Cogent business & management
6
Global business and finance review
6
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ECONIS (ZBW)
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B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
2
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
3
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
4
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
5
Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young
- In:
Service business
12
(
2018
)
3
,
pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
Saved in:
6
Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol
;
Lee, Heejung
;
Jun, Jongkun
;
Lee, Thaemin
- In:
Service business
12
(
2018
)
3
,
pp. 621-640
Persistent link: https://www.econbiz.de/10011915173
Saved in:
7
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
8
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
9
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
10
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
1
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