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~isPartOf:"Service business"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Wörterbuch"
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Selbstbedienung
5
Self-service
5
Consumer behaviour
4
Konsumentenverhalten
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Innovation adoption
2
Innovationsakzeptanz
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China
1
Comparison
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Consumer innovativeness (CI)
1
Customer citizenship behavior (CCB)
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Einzelhandel
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Fast-food restaurant
1
Gastronomie
1
Helping behavior
1
Innovation
1
Innovation management
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Innovationsmanagement
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Innovativeness
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Inter-customer helping
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Perceived risk
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Product quality
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Produktqualität
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Quality
1
Repatronage
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Restaurant industry
1
Retail
1
Retail trade
1
Returns to scale
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Risiko
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Risk
1
Satisfaction
1
Self-centered motives
1
Self-checkout
1
Self-service innovativeness (SSI) scale
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Fernandes, Teresa
1
Jeon, Hyeon Mo
1
Kaushik, Arun Kumar
1
Kim, Hyun Young
1
Kim, Seo Young
1
Liu, Shunzhong
1
Pedroso, Rui
1
Rahman, Zillur
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Sung, Hye Jin
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Yi, Youjae
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Service business
The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Harvard-Business-Manager : das Wissen der Besten
2
Information systems and e-business management : ISeB
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
International journal of services, economics and management
2
International journal of sports marketing & sponsorship
2
International journal of technology marketing : IJTMkt
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
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ECONIS (ZBW)
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1
Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Jeon, Hyeon Mo
;
Sung, Hye Jin
;
Kim, Hyun Young
- In:
Service business
14
(
2020
)
4
,
pp. 533-551
Persistent link: https://www.econbiz.de/10012417970
Saved in:
2
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa
;
Pedroso, Rui
- In:
Service business
11
(
2017
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
Saved in:
3
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
4
Self-service innovativeness scale : introduction, development, and validation of scale
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
Service business
10
(
2016
)
4
,
pp. 799-822
Persistent link: https://www.econbiz.de/10011722434
Saved in:
5
Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
- In:
Service business
7
(
2013
)
3
,
pp. 399-417
Persistent link: https://www.econbiz.de/10009776974
Saved in:
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