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~isPartOf:"Service business"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
58
Service industry
58
Innovation
19
Dienstleistungsqualität
15
Service quality
15
Innovation management
14
Innovationsmanagement
14
Services
11
Customer satisfaction
10
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Aufsatz in Zeitschrift
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Le Nguyen Hau
3
Pham Ngoc Thuy
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Lee, Donhee
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Garcia Alvarez-Coque, José Maria
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González-Cruz, Tomás Félix
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Guerrero Casas, Flor Ma.
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Service business
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
Discussion paper
31
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Working paper / National Bureau of Economic Research, Inc.
22
Applied economics
21
Papeles de economía española
21
RIETI discussion paper
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
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58
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1
Applying Industry 4.0 technologies for the sustainability of small service enterprises
Pandya, Darshan
;
Kumar, Gopal
- In:
Service business
17
(
2023
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10014282862
Saved in:
2
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Fernández-Pérez de la Lastra, Susana
; …
- In:
Service business
18
(
2024
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10014504714
Saved in:
6
The contingent impacts of dynamic service innovation capabilities on firm performance
Zhan, Jun
;
Zhang, Shun
;
Trimi, Silvana
- In:
Service business
17
(
2023
)
4
,
pp. 819-849
Persistent link: https://www.econbiz.de/10014504649
Saved in:
7
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
8
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
9
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
10
Understanding innovative work behaviour of women in service firms
AlEssa, Hanan S.
;
Durugbo, Christopher M.
- In:
Service business
16
(
2022
)
4
,
pp. 825-862
Persistent link: https://www.econbiz.de/10013459497
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