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~isPartOf:"Service quality and management"
~person:"Anderson, Beverlee B."
~person:"Busse, Meghan R."
~person:"Decker, Alexander"
~person:"Silva-Risso, Jorge M."
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Service quality and management
Working paper / National Bureau of Economic Research, Inc.
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Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
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The link between customer satisfaction and dealer satisfaction : the case of the German car industry
Decker, Alexander
- In:
Service quality and management
,
(pp. 55-88)
.
1999
Persistent link: https://www.econbiz.de/10001407681
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The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander
;
Meißner, Harald
- In:
Service quality and management
,
(pp. 187-226)
.
1999
Persistent link: https://www.econbiz.de/10001407691
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