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Service quality and management
The second automobile revolution : trajectories of the world carmakers in the 21st century
23
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Grundlagen der Automobilwirtschaft : das Standardwerk der Automobilbranche
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International journal of automotive technology and management : IJATM
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Jahrbuch der Absatz- und Verbrauchsforschung
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The journal of structured finance
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Handbuch Automobilbanken : Finanzdienstleistungen für Mobilität
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Ifo Schnelldienst
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The American economic review
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ifo Schnelldienst
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International journal of services and operations management
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Orientierungen zur Wirtschafts- und Gesellschaftspolitik
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Behavioral Branding : wie Mitarbeiterverhalten die Marke stärkt
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Harvard-Business-Manager : das Wissen der Besten
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Hitotsubashi journal of economics
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Industrial marketing management : the international journal for industrial and high-tech firms
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Industrial relations : a journal of economy & society
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International journal of globalisation and small business : IJGSB
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International journal of retail & distribution management
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International journal of services, economics and management
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of retailing and consumer services
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Management of service businesses in Japan
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Marktstrategische Veränderungen in der Hersteller-Handels-Dyade
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Mastering the Automotive Challenges
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Monthly labor review : MLR
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World review of entrepreneurship, management and sustainable development
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The link between customer satisfaction and dealer satisfaction : the case of the German car industry
Decker, Alexander
- In:
Service quality and management
,
(pp. 55-88)
.
1999
Persistent link: https://www.econbiz.de/10001407681
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The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander
;
Meißner, Harald
- In:
Service quality and management
,
(pp. 187-226)
.
1999
Persistent link: https://www.econbiz.de/10001407691
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