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~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Health care system"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Health care system
Dienstleistungsqualität
431
Service quality
431
Customer satisfaction
176
Kundenzufriedenheit
176
Consumer behaviour
126
Konsumentenverhalten
126
Relationship marketing
124
Dienstleistungssektor
49
Service industry
49
service quality
37
Customer service
29
Kundenservice
29
Taiwan
28
Beschwerdemanagement
27
Complaint management
27
Dienstleistung
24
Services
24
Gesundheitsversorgung
23
Health care
23
customer satisfaction
23
Performance measurement
21
Performance-Messung
21
Hospital
20
Krankenhaus
20
Brand management
19
Customer integration
19
Kundenintegration
19
Markenführung
19
Quality management
18
Qualitätsmanagement
18
Spain
18
Spanien
18
Dienstleistungsmarketing
17
Gesundheitswesen
17
Hotel industry
17
Hotellerie
17
Services marketing
17
Arbeitszufriedenheit
16
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Article
139
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1
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140
Aufsatz in Zeitschrift
140
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1
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1
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English
140
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Chao, Pei
2
Choi, Beom Joon
2
Gil Saura, Irene
2
Greene, Henry
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Tung, Wei
2
Wu, Cedric Hsi-jui
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Aksoy, Nilsah Cavdar
1
Alkire, Linda
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Anderson, Sidney
1
Anderson, Sidney T.
1
Andronikidis, Andreas
1
Apetrei, Andreea
1
Arici, Hasan Evrim
1
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1
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1
Back, Ki-Joon
1
Balaji, M. S.
1
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1
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1
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1
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1
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1
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1
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1
Baydogan Turkay, Pinar
1
Beatson, Amanda
1
Belanche, Daniel
1
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1
Berenguer Contrí, Gloria
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Services marketing quarterly
The service industries journal
Journal of retailing and consumer services
180
International journal of hospitality management
126
Journal of business research : JBR
110
The journal of services marketing
101
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Journal of hospitality marketing & management
55
Journal of service research : JSR
50
The TQM journal : the international review of organizational improvement
50
Journal of service management
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
46
Service business
44
Cogent business & management
30
Total quality management & business excellence
30
Tourism management : research, policies, practice
30
International journal of services and operations management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of productivity and quality management : IJPQM
28
Journal of health organization and management
28
International journal of quality and service sciences
27
Journal of strategic marketing
27
Journal of service research
26
The international journal of bank marketing : IJBM
25
Health care management review : HCM review
24
Quality management journal : QMJ
24
Managing service quality : MSQ ; an international journal
23
Asia Pacific journal of marketing and logistics
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Technological forecasting & social change : an international journal
22
International journal of services, economics and management
21
Journal of air transport management
21
Marketing intelligence & planning
20
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
NBER Working Paper
18
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ECONIS (ZBW)
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
4
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
7
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
8
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
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