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~isPartOf:"Services marketing quarterly"
~subject:"Business process management"
~subject:"Qualitätsmanagement"
~subject:"United States"
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Business process management
Qualitätsmanagement
United States
Dienstleistungsmanagement
8
Service management
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Beziehungsmarketing
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Relationship marketing
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Service industry
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Service quality
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USA
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service orientation
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Bauwirtschaft
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Blessings
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Deregulation
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Dienstleistung
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Dienstleistungsmarketing
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HR marketing
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Innovation
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Innovationsdiffusion
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Innovationsmanagement
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Lieferantenmanagement
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Faranda, William T.
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Smith, Alan D.
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Services marketing quarterly
International journal of hospitality management
6
Journal of service research : JSR
6
SpringerLink / Bücher
6
Information systems management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Harvard business review : HBR
3
Health care management review : HCM review
3
International journal of contemporary hospitality management
3
Springer eBook Collection
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Advances in logistics, operations, and management science (ALOMS) book series
2
Cornell hospitality quarterly : CQ
2
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
2
Faculty & research / Insead : working paper series
2
Information systems and e-business management : ISeB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of production research
2
Journal of engineering and technology management : JET-M
2
Journal of service management
2
Lehrbuch
2
Management decision : MD
2
Management technologies for E-Commerce and E-Business applications : proceedings
2
Managing consumer services : factory or theater?
2
Manufacturing & service operations management : M & SOM
2
Operations management ; Vol. 1
2
Premier reference source
2
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
2
The Routledge handbook of service research insights and ideas
2
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
2
Wirtschaftsförderung in Lehre und Praxis
2
AMS review : official publication of the Academy of Marketing Science
1
Berliner Handreichungen zur Bibliotheks- und Informationswissenschaft ; H. 229 (2008)
1
Brookings trade forum
1
Business horizons
1
Business process management journal
1
Churer Schriftenzur Informationswissenschaft - Arbeitsbereich Informatonswissenschaft ; 30
1
Computational & mathematical organization theory
1
Controlling-Praxis
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1
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
2
The impact of service deregulation on buyers' reliance of a market-based reference price : a test in a B2B insurance context
Faranda, William T.
- In:
Services marketing quarterly
32
(
2011
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10009126360
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