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~isPartOf:"Services marketing quarterly"
~subject:"Innovationsdiffusion"
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The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E.
;
Artis, Andrew B.
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 126-138
Persistent link: https://www.econbiz.de/10009745740
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