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~isPartOf:"Services marketing quarterly"
~subject:"Konsumentenverhalten"
~subject:"Norwegen"
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Konsumentenverhalten
Norwegen
Telecommunications industry
10
Telekommunikationssektor
10
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Mobile phone
4
Mobiltelefon
4
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2
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Marketing management
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Marketingmanagement
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Telekommunikation
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Web-based service
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retention
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Anger
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Call center
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Callcenter
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Confidence
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Customer value
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Dienstleistungssektor
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Großbritannien
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Blasco-López, Ma Francisca
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Culver, Jeffrey N.
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D'Alessandro, Steven
1
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Services marketing quarterly
Journal of retailing and consumer services
6
Journal of management research
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
The privatisation of European telecommunications
4
Information economics and policy : IEP
3
International journal of business innovation and research
3
Journal of strategic marketing
3
African journal of business and economic research : AJBER
2
Amfiteatru economic : an economic and business research periodical
2
Economic review : journal of economics & business
2
International journal of business information systems : IJBIS
2
Inventi impact: retailing & consumer services
2
The journal of services marketing
2
Working paper / National Bureau of Economic Research, Inc.
2
AGDI working paper
1
Achieving excellence in stakeholder management
1
Arab economic and business journal
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Baltic journal of management
1
Berner betriebswirtschaftliche Schriften
1
Boston College working papers in economics
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Central European business review : CEBR
1
Cogent business & management
1
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
1
Department of Economics working paper
1
Diskussionspapier / Helmut-Schmidt-Universität, Fächergruppe Volkswirtschaftslehre
1
ESMT Working Paper
1
ESMT working paper
1
Economies : open access journal
1
Electronic commerce research
1
Electronic commerce research and applications
1
Emerging issues in economics of development, business and finance
1
Entrepreneurship and regional development : an international journal
1
EuroMed journal of management
1
European Xtramile Centre of African Studies
1
European journal of marketing : EJM
1
European management review : the journal of the European Academy of Management
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ECONIS (ZBW)
5
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1
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
2
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
3
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
4
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
5
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
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