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~isPartOf:"Services marketing quarterly"
~subject:"Lieferantenmanagement"
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Lieferantenmanagement
Dienstleistungsqualität
142
Service quality
142
Consumer behaviour
131
Konsumentenverhalten
131
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
94
Relationship marketing
94
USA
54
United States
54
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31
Services marketing
31
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28
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28
Brand management
24
Markenführung
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service quality
21
Customer service
20
Dienstleistung
20
Kundenservice
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Services
20
Emotion
19
Advertising
18
Brand image
18
Markenimage
18
Werbung
18
Higher education institution
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Hochschule
17
Supplier relationship management
15
customer satisfaction
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satisfaction
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Einzelhandel
14
Internet marketing
14
Marketing management
14
Marketingmanagement
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Online-Marketing
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Retail trade
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Smith, Alan D.
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Phi Van Nguyen Thanh
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Services marketing quarterly
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ECONIS (ZBW)
15
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1
Well-timed social-emotional support can enhance consumer-to-business relationships
Raciti, Maria M.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10012801853
Saved in:
2
Is love extendable to relationship marketing and supply chain management?
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 374-388
Persistent link: https://www.econbiz.de/10013352810
Saved in:
3
A sales approach to key account management (KAM) : toward a unified view of KAM deployment and operationalization
Fazli-Salehi, Reza
;
Torres, Ivonne M.
;
Zúñiga, Miguel …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 234-252
Persistent link: https://www.econbiz.de/10012650015
Saved in:
4
Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector
Xuan Nhi Nguyen
;
Thaichon, Park
;
Phi Van Nguyen Thanh
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012179156
Saved in:
5
New service development and digitalization : synergies of personal interaction and IT integration
Lindh, Cecilia
;
Nordman, Emilia Rovira
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10011859503
Saved in:
6
Relationship intention and length of customer-firm associations in two emerging markets
Mostert, Pierre
;
Steyn, Derik
;
Bautista, Reynaldo
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 175-192
Persistent link: https://www.econbiz.de/10011940188
Saved in:
7
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
8
A competency model for entry level business-to-business services salespeople
Lambert, Brian
;
Plank, Richard E.
;
Reid, David A.
; …
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10010346087
Saved in:
9
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
10
Relationships, roles, and consumer identity in services marketing
McKeage, Kim
;
Gulas, Charles S.
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 231-239
Persistent link: https://www.econbiz.de/10009778518
Saved in:
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