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~isPartOf:"Services marketing quarterly"
~subject:"Supplier relationship management"
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Supplier relationship management
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
42
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
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9
Kundenservice
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customer satisfaction
9
Confidence
8
Customer integration
8
Dienstleistungsmarketing
8
Kundenintegration
8
Services marketing
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customer loyalty
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Brand management
7
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relationship marketing
7
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Torres, Ivonne M.
2
Zúñiga, Miguel Ángel
2
Ahn, Jinwoo
1
Bautista, Reynaldo
1
Fazli-Salehi, Reza
1
Greene, Henry
1
Gulas, Charles S.
1
Lapierre, Jozée
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Lee, Younghan
1
Madadi, Rozbeh
1
McKeage, Kim
1
Mostert, Pierre
1
Ock, Jungwon
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Phi Van Nguyen Thanh
1
Raciti, Maria M.
1
Rho, Taeseok
1
Skelling, Jimmy
1
Smith, Alan D.
1
Steyn, Derik
1
Thaichon, Park
1
Tran-Khanh, Alexandre
1
Xuan Nhi Nguyen
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Services marketing quarterly
Industrial marketing management : the international journal for industrial and high-tech firms
208
The journal of business & industrial marketing
109
Journal of business research : JBR
79
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
24
SpringerLink / Bücher
23
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
The journal of services marketing
19
Gabler Edition Wissenschaft
17
Springer eBook Collection / Business and Economics
15
International journal of production economics
14
Journal of retailing and consumer services
14
The service industries journal
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of personal selling & sales management
11
Service business
11
Neue betriebswirtschaftliche Forschung : Nbf
10
International journal of procurement management
9
Marketing intelligence & planning
9
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
The international journal of logistics management
8
Basler Schriften zum Marketing
7
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
International journal of hospitality management
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Die Betriebswirtschaft : DBW
6
Handbook of relationship marketing
6
International business review : the official journal of the European International Business Academy
6
Journal of business market management : jbm
6
Journal of customer behaviour
6
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ECONIS (ZBW)
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1
Well-timed social-emotional support can enhance consumer-to-business relationships
Raciti, Maria M.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10012801853
Saved in:
2
Is love extendable to relationship marketing and supply chain management?
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 374-388
Persistent link: https://www.econbiz.de/10013352810
Saved in:
3
A sales approach to key account management (KAM) : toward a unified view of KAM deployment and operationalization
Fazli-Salehi, Reza
;
Torres, Ivonne M.
;
Zúñiga, Miguel …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 234-252
Persistent link: https://www.econbiz.de/10012650015
Saved in:
4
Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector
Xuan Nhi Nguyen
;
Thaichon, Park
;
Phi Van Nguyen Thanh
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012179156
Saved in:
5
Relationship intention and length of customer-firm associations in two emerging markets
Mostert, Pierre
;
Steyn, Derik
;
Bautista, Reynaldo
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 175-192
Persistent link: https://www.econbiz.de/10011940188
Saved in:
6
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
7
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
8
Relationships, roles, and consumer identity in services marketing
McKeage, Kim
;
Gulas, Charles S.
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 231-239
Persistent link: https://www.econbiz.de/10009778518
Saved in:
9
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
10
Antecedents of customers' desired value change in a business-to-business context : theoretical model and empirical assessment
Lapierre, Jozée
;
Tran-Khanh, Alexandre
;
Skelling, Jimmy
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 114-148
Persistent link: https://www.econbiz.de/10003756467
Saved in:
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