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Recovering and Learning from Service Failure
Tax, Stephen S.
;
Brown, Stephen W.
- In:
Sloan management review
40
(
1998
)
1
,
pp. 75-88
Persistent link: https://www.econbiz.de/10006301435
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2
Recovering and Learning from Service Failure
Tax, Stephen S.
;
Brown, Stephen W.
- In:
Sloan management review
(
1998
),
pp. 75-88
Persistent link: https://www.econbiz.de/10006303028
Saved in:
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