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~isPartOf:"South Asian journal of management : SAJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Gesundheitsversorgung"
~type_genre:"Conference paper"
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Gesundheitsversorgung
Customer satisfaction
2
Dienstleistungsqualität
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Gesundheitswesen
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Health care
2
Health care system
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Hospital
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Krankenhaus
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Kundenzufriedenheit
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Greece
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Griechenland
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Großbritannien
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Kano model
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Patient satisfaction
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Bera, Sasadhar
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Chakraborty, Shibashish
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Fotiadis, Anestis K.
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Kumar, Pradeep
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Tavlaridou, Elina
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Vassiliadis, Chris A.
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South Asian journal of management : SAJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of health organization and management
4
Interdisciplinary management research XVI ; 1
2
Business process management journal
1
Health care management science
1
International journal of operations and quantitative management : IJOQM
1
International journal of quality and service sciences
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Journal of scheduling
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
2
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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