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~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Beschwerdemanagement"
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Search: "Customer relationship management"
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Beschwerdemanagement
Beziehungsmarketing
665
Relationship marketing
665
Consumer behaviour
221
Konsumentenverhalten
221
Kundenzufriedenheit
190
Customer satisfaction
189
Dienstleistungsqualität
180
Service quality
180
Kundenmanagement
141
Deutschland
100
Germany
100
Customer service
70
Kundenservice
70
Kundenintegration
69
Customer integration
68
Kundenbindung
55
Theorie
54
Theory
54
Lieferantenmanagement
52
Supplier relationship management
52
Brand management
49
Markenführung
49
Dienstleistungssektor
47
Kundenwert
47
Service industry
46
Complaint management
44
Customer value
42
Betriebliche Wertschöpfung
41
Kundenorientierung
41
Value creation
41
Beziehungsmanagement
39
Social Web
38
Social web
38
Confidence
36
Vertrauen
36
Dienstleistung
35
Dienstleistungsmarketing
32
Services marketing
32
Electronic Commerce
31
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33
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12
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33
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2
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1
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English
35
German
10
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Choi, Beom Joon
2
La, Suna
2
Lin, Wen-bao
2
Mattila, Anna S.
2
Abney, Alexandra K.
1
Ashill, Nicholas J.
1
Balaji, M. S.
1
Bambauer-Sachse, Silke
1
Beatty, Sharon E.
1
Bejou, David
1
Bone, Paula Fitzgerald
1
Breazeale, Michael
1
Brock, Christian
1
Bruns, Andrea
1
Cai, Ruiying
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Carruthers, Janet
1
Casado-Díaz, Ana B.
1
Cesmeci, Caner
1
Chen, Hsi-Tien
1
Chen, Hsiangting Shatina
1
Chen, Li-Fei
1
Chi, Christina Geng-Qing
1
Chou, En-Yi
1
Choy, Yoon Leng
1
Collier, Joel E.
1
Cook, Laurel Aynne
1
Dangelmaier, Wilhelm
1
Ford, Toni-Rochelle S.
1
Garding, Stefan
1
Helmke, Stefan
1
Henrique, Jorge Luiz
1
Holloway, Betsy Bugg
1
Horky, Alisha Blakeney
1
Hsiao, Yu-Hsiang
1
Hur, Jungyun
1
Iglesias Argu͏̈elles, Víctor
1
Jai, Tun-Min
1
Jang, Sharon
1
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SpringerLink / Bücher
The journal of services marketing
The service industries journal
Journal of business research : JBR
38
Journal of retailing and consumer services
26
International journal of hospitality management
25
Journal of hospitality marketing & management
13
International journal of contemporary hospitality management
11
Journal of service research : JSR
11
Service business
10
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Business horizons
6
International journal of production economics
6
Journal of retailing
6
Psychology & marketing
6
Tourism management : research, policies, practice
6
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
Marketing intelligence & planning
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
European journal of marketing : EJM
4
Gabler Edition Wissenschaft
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Springer eBook Collection / Business and Economics
4
Total quality management & business excellence
4
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ECONIS (ZBW)
45
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1
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45
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
3
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
4
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
5
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
6
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
7
Effektives
Customer
Relationship
Management
: Instrumente - Einführungskonzepte - Organisation
Helmke, Stefan
-
2013
-
5., überarbeitete Auflage
notwendiger Organisation und Technik. Das Buch [verspricht] ein Standardwerk des
Customer
Relationship
Management
(CRM) zu werden …
Persistent link: https://www.econbiz.de/10014282798
Saved in:
8
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
9
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
10
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
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