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~isPartOf:"The Cornell hospitality quarterly"
~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~type_genre:"Article in journal"
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Customer satisfaction
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Francis, Jere R.
Mattila, Anna S.
Park, Jungkun
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Back, Ki-Joon
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The Cornell hospitality quarterly
International journal of hospitality management
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Journal of business research : JBR
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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The accounting review : a publication of the American Accounting Association
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The journal of services marketing
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Auditing : a journal of practice & theory
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International journal of contemporary hospitality management
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Journal of service research
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Journal of travel and tourism marketing
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Services marketing quarterly
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Contemporary accounting research : a journal of the Canadian Academic Accounting Association
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Cornell hospitality quarterly : CQ
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International journal of retail & distribution management
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Journal of accounting, auditing & finance : JAAF
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Journal of global marketing
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Journal of international consumer marketing
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Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
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