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~isPartOf:"The IUP journal of bank management : IJBM"
~isPartOf:"The Indian journal of economics"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Bank
114
Indien
80
India
78
Firm performance
12
Technical efficiency
12
Technische Effizienz
12
Unternehmenserfolg
12
Data envelopment analysis
10
Data-Envelopment-Analyse
10
Efficiency
9
Effizienz
9
Electronic Banking
7
Electronic banking
7
Private sector
7
Privatwirtschaft
7
Profitability
7
Public bank
7
Rentabilität
7
Service quality
7
Öffentliche Bank
7
Capital income
6
Customer satisfaction
6
Kapitaleinkommen
6
Kundenzufriedenheit
6
Bank lending
5
Kreditgeschäft
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Nigeria
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Basel Accord
4
Basler Akkord
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Consumer behaviour
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Estimation
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Financial system
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Finanzsystem
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Konsumentenverhalten
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Risikomanagement
4
Risk management
4
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Übernahme
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Article
7
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7
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7
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English
7
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Abbasi, Muhammad Mudassar
1
Ali, E. Mubarak
1
Arora, Usha
1
Chopra, Anamica
1
Jaykumar, G. S. David Sam
1
Khan, M. Mushtaq
1
Khumarana, Sunayna
1
Khurana, Sunayna
1
Kulkarni, R. V.
1
Mundhe, S. D.
1
Pareek, Vandana
1
Rashid, Kashif
1
Sawant, Poonam
1
Senthil, P. L.
1
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The IUP journal of bank management : IJBM
The Indian journal of economics
The international journal of bank marketing : IJBM
22
Journal of financial services marketing : JFSM
12
International journal of productivity and quality management : IJPQM
10
The service industries journal
10
International journal of bank marketing
9
International journal of quality & reliability management
9
International journal of services and operations management
9
Cogent business & management
6
Journal of retailing and consumer services
5
Services marketing quarterly
5
European research studies
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
International journal of economic perspectives : IJEP
4
International journal of financial services management : IJFSM
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Quality management journal : QMJ
4
Academic journal of economic studies
3
Asia Pacific journal of marketing and logistics
3
Finance India : the quarterly journal of Indian Institute of Finance
3
Finance and economics discussion series
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Gabler Edition Wissenschaft
3
Global business & economics review
3
International journal of economics and finance
3
International journal of emerging markets
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business economics and management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Managing service quality : MSQ ; an international journal
3
Praj̄nȧn : journal of social and management sciences
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
African journal of business and economic research : AJBER
2
African journal of economic and management studies : AJEMS
2
Bangladesh journal of political economy
2
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ECONIS (ZBW)
7
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1
The relational impact of employee satisfaction on customer satisfaction in banking industry : an empirical study
Pareek, Vandana
- In:
The IUP journal of bank management : IJBM
18
(
2019
)
3
,
pp. 45-70
Persistent link: https://www.econbiz.de/10012157689
Saved in:
2
The relationship between service quality and customer satisfaction : an empirical study of the Indian banking industry
Khurana, Sunayna
- In:
The IUP journal of bank management : IJBM
13
(
2014
)
4
,
pp. 51-62
Persistent link: https://www.econbiz.de/10010490336
Saved in:
3
An analysis of the gap between customers' expectation and perception regarding selected CRM practices in public and private sector banks
Chopra, Anamica
;
Arora, Usha
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
4
,
pp. 70-86
Persistent link: https://www.econbiz.de/10010228346
Saved in:
4
Customer satisfaction with e-banking : a comparative study of public and private sector banks
Sawant, Poonam
;
Kulkarni, R. V.
;
Mundhe, S. D.
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
4
,
pp. 29-44
Persistent link: https://www.econbiz.de/10010228356
Saved in:
5
Anlysis of service quality gap in Indian banking industry
Khumarana, Sunayna
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
3
,
pp. 58-72
Persistent link: https://www.econbiz.de/10010197684
Saved in:
6
Service quality of Indian Bank in Thanjavur District : evidence from survey data
Ali, E. Mubarak
;
Jaykumar, G. S. David Sam
;
Senthil, P. L.
- In:
The IUP journal of bank management : IJBM
10
(
2011
)
2
,
pp. 77-94
Persistent link: https://www.econbiz.de/10009244180
Saved in:
7
Employee empowerment, service quality and customer satisfaction in Pakistani banks
Abbasi, Muhammad Mudassar
;
Khan, M. Mushtaq
;
Rashid, Kashif
- In:
The IUP journal of bank management : IJBM
10
(
2011
)
4
,
pp. 47-60
Persistent link: https://www.econbiz.de/10009412045
Saved in:
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