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~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Kundenservice"
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Search: subject_exact:"Käuferzufriedenheit"
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Consumer behaviour
Kundenservice
Customer satisfaction
273
Kundenzufriedenheit
273
Dienstleistungsqualität
189
Service quality
189
Beziehungsmarketing
140
Relationship marketing
140
Konsumentenverhalten
126
Customer service
56
Quality management
39
Qualitätsmanagement
39
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Dandis, Ala' Omar
4
Klaus, Philipp
4
Mattila, Anna S.
4
Bonfanti, Angelo
3
Gruber, Thorsten
3
Sharma, Piyush
3
Aksoy, Lerzan
2
Al Haj Eid, Mohammad Badi’
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Collier, Joel E.
2
Gounaris, Spiros
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Ni, Arnt Kyawt
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Szmigin, Isabelle
2
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2
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1
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
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1
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1
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1
Akamavi, Raphaël K.
1
Al Asheq, Ahmed
1
Al-Hawari, Mohd Ahmad
1
Alagiriswamy, Ravikumar
1
Ali, Fayaz
1
Allred, Chad R.
1
Almanza, Barbara
1
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The TQM journal : the international review of organizational improvement
The journal of services marketing
Journal of retailing and consumer services
336
International journal of hospitality management
201
Journal of business research : JBR
161
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
80
Cogent business & management
72
Services marketing quarterly
59
The service industries journal
59
Tourism management : research, policies, practice
56
Journal of service research : JSR
52
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
46
Service business
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
36
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
35
European journal of marketing : EJM
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Journal of air transport management
30
Journal of the Academy of Marketing Science
29
The international review of retail, distribution and consumer research
29
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of retailing
27
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
Journal of Islamic marketing
24
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ECONIS (ZBW)
152
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1
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
2
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
8
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
9
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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