A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Sumreen Zia, Raza Rafique, Hakeem-Ur- Rehman and Muhammad Adnan Zahid Chudhery
| Year of publication: |
2023
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|---|---|
| Authors: | Zia, Sumreen ; Rafique, Raza ; Ur Rehman, Hakeem ; Chudhery, Muhammad Adnan Zahid |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 8, p. 2228-2254
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| Subject: | E-retailer service quality | Emerging economy | Online shopping | Structural equation modeling | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Schwellenländer | Emerging economies | Electronic Commerce | E-commerce | Messung | Measurement | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-02-2022-0052 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456864