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~isPartOf:"The TQM journal : the international review of organizational improvement"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Service-dominant logic"
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Search: subject:"Kundenwert"
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Customer satisfaction
Service quality
Service-dominant logic
Customer value
9
Kundenwert
9
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Quality management
3
Qualitätsmanagement
3
Betriebliche Wertschöpfung
2
Ethiopia
2
Service-Dominant Logic
2
Value creation
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Äthiopien
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Accounting
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Brand experiences
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Brand management
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Bundling strategy
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Car insurance
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Co-creation
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Confidence
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Corporate planning
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Cost management
1
Customer accounting
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Customer citizenship
1
Customer commitment
1
Customer focus
1
Customer integration
1
Customer lifetime value
1
Customer loyalty
1
Customer participation
1
Customer profitability analysis
1
Customer value co-creation
1
Determinants of loyalty and WOM
1
Dienstleistungsmanagement
1
Digital marketing
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7
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Al Haj Eid, Mohammad Badi’
2
Dandis, Ala' Omar
2
Cassia, Fabio
1
Cobelli, Nicola
1
Coelho, Arnaldo
1
Conti, Tito
1
Gill, Liz
1
Griffin, Denis
1
Lilja, Johan
1
Marcos, Anabela Maria Bello de Figueiredo
1
Ni, Arnt Kyawt
1
Robin, Robin
1
Samsa, Çağlar
1
Stenmark, Petter
1
Ugolini, Marta Maria
1
Yüce, Alpaslan
1
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
20
Journal of retailing and consumer services
20
Journal of business research : JBR
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
The service industries journal
16
Journal of service research : JSR
10
Marketing theory
10
The journal of services marketing
10
International journal of contemporary hospitality management
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of service management
7
Service business
7
Tourism management : research, policies, practice
7
International journal of services and operations management
6
Journal of hospitality and tourism insights
6
Journal of marketing management : MM
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Cogent business & management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of business-to-business marketing
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
European Sport management quarterly : ESMQ
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality marketing & management
3
Management decision : MD
3
Marketing : ZFP ; journal of research and management
3
The journal of business & industrial marketing
3
AMS review : official publication of the Academy of Marketing Science
2
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
2
Electronic commerce research
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
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ECONIS (ZBW)
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1
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
2
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
3
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
4
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
5
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
6
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
Saved in:
7
Planning for competitive customer value
Conti, Tito
- In:
The TQM journal : the international review of …
25
(
2013
)
3
,
pp. 224-243
Persistent link: https://www.econbiz.de/10009740257
Saved in:
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