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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Dienstleistungsqualität
124
Service quality
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Higher education institution
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Patienten
14
Patients
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9
Customer service
9
Kundenservice
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India
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Indien
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Students
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Total quality management
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Performance measurement
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Performance-Messung
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Arbeitsschutz
5
Bankgeschäft
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Banking services
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Customer value
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Cosimato, Silvia
2
Li, Li
2
Palumbo, Rocco
2
Abu Ajamieh, Maha Waleed
1
Adewale, Abideen A.
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Ahmad Jusoh
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Al Dwekat, Nermeen Borhan
1
Al Odat, Baraa Ayed
1
Al-Khawaldeh, Majd Hussein
1
Al-masri, Batool Emad
1
Albsoul, Rania A.
1
Alhamzah F. Abbas
1
Alkhaldi, Sireen M.
1
Alkubaisi, Fatima Abdulsattar
1
Alsharif, Ahmed H.
1
Alshyyab, Muhammad A.
1
Antony, Jiju
1
Baccarani, Claudio
1
Bagherian, Anthony
1
Bilotta, Alberto
1
Borhan, Nor Filzatun Mohd
1
Borkoles, Erika
1
Bäckström, Ingela
1
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1
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Dandis, Ala' Omar
1
De Rosis, Sabina
1
Flefil, Salsabil Awni
1
Gambarov, Vusal
1
Ghazali, Roslan Johari Dato Mohd
1
Gilmore, Kendall Jamieson
1
Gremyr, Ida
1
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1
Hamid, Zabeda Abdul
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The TQM journal : the international review of organizational improvement
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
Quality management journal : QMJ
19
Journal of health economics
18
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
Journal of service management
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CHE research paper
7
Discussion paper / Centre for Economic Policy Research
7
International journal of production economics
7
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ECONIS (ZBW)
22
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1
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
2
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
3
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
4
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
5
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
6
Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
Saved in:
7
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
8
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
9
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
10
Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method
Swarnakar, Vikas
;
Bagherian, Anthony
;
Singh, A. R.
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 630-653
Persistent link: https://www.econbiz.de/10014321282
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