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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Health care system"
~subject:"Performance measurement"
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Health care system
Performance measurement
Service quality
128
Dienstleistungsqualität
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Higher education institution
14
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14
Patienten
14
Patients
14
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9
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9
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9
India
8
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Total quality management
7
Performance-Messung
6
Service industry
6
Arbeitsschutz
5
Bankgeschäft
5
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5
Customer value
5
Dienstleistungssektor
5
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5
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27
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Cosimato, Silvia
2
Palumbo, Rocco
2
Adewale, Abideen A.
1
Adinolfi, Paola
1
Ahmad Jusoh
1
Albsoul, Rania A.
1
Alhamzah F. Abbas
1
Alkhaldi, Sireen M.
1
Alsharif, Ahmed H.
1
Alshyyab, Muhammad A.
1
Antony, Jiju
1
Baccarani, Claudio
1
Bagherian, Anthony
1
Barkur, Gopalakrishna
1
Bilotta, Alberto
1
Blasioli, Emanuele
1
Borhan, Nor Filzatun Mohd
1
Borkoles, Erika
1
Bäckström, Ingela
1
Calabrese, Mario
1
Capolupo, Nicola
1
Carter, John C.
1
Cavallone, Mauro
1
Ciasullo, Maria Vincenza
1
Cobelli, Nicola
1
Curry, Adrienne
1
Dandis, Ala' Omar
1
De Rosis, Sabina
1
Douglas, Jacqueline
1
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1
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1
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1
Gilmore, Kendall Jamieson
1
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1
Gremyr, Ida
1
Gustavsson, Susanne
1
Hamid, Zabeda Abdul
1
Hassouneh, Anas Ghassan
1
Hysa, Xhimi
1
Häggström, Marie
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The TQM journal : the international review of organizational improvement
The service industries journal
30
Health care management review : HCM review
28
Journal of health organization and management
28
International journal of hospitality management
19
International journal of quality & reliability management
19
International journal of services and operations management
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of productivity and quality management : IJPQM
18
NBER Working Paper
18
NBER working paper series
18
Journal of business research : JBR
17
Journal of service management
16
Working paper / National Bureau of Economic Research, Inc.
16
Journal of health economics
15
Quality management journal : QMJ
15
Total quality management & business excellence
15
Health marketing quarterly
14
International journal of quality and service sciences
13
Technological forecasting & social change : an international journal
12
CHE research paper
11
The journal of services marketing
11
Health economics
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
International journal of production economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Benchmarking : an international journal ; BIJ
9
Manufacturing & service operations management : M & SOM
9
Public management review
9
Service business
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Discussion paper / Centre for Economic Policy Research
8
European journal of operational research : EJOR
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of production research
8
Services marketing quarterly
8
The Milbank quarterly
8
Tourism management : research, policies, practice
8
World Bank E-Library Archive
8
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ECONIS (ZBW)
27
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1
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
2
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
3
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
4
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
5
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
6
Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method
Swarnakar, Vikas
;
Bagherian, Anthony
;
Singh, A. R.
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 630-653
Persistent link: https://www.econbiz.de/10014321282
Saved in:
7
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
8
Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
Saved in:
9
Evaluation of machine tool substitute under data-driven quality management system : a hybrid decision-making approach
Sahu, Atul Kumar
;
Kumar, Anup
;
Sahu, Anoop Kumar
;
Sahu, …
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 234-261
Persistent link: https://www.econbiz.de/10014321167
Saved in:
10
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
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