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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Performance measurement"
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Search: subject:"Service quality"
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Performance measurement
Service quality
125
Dienstleistungsqualität
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer loyalty
9
Customer service
9
Kundenservice
9
India
8
Indien
8
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8
Studierende
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Total quality management
7
Performance-Messung
6
Arbeitsschutz
5
Bankgeschäft
5
Banking services
5
Customer value
5
Dienstleistungssektor
5
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6
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Ahmad Jusoh
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Barkur, Gopalakrishna
1
Douglas, Jacqueline
1
Grahsl, Hans-Peter
1
Höber, Angelika
1
Jain, Rajani
1
Javed Ali
1
Khalil Md Nor
1
Kumar, Anup
1
Motlagh, Farahnaz Golrooy
1
Norhalimah Idris
1
Pergler, Elisabeth
1
Rodrigues, Lewlyn L. R.
1
Sahney, Sengeeta
1
Sahu, Anoop Kumar
1
Sahu, Atul Kumar
1
Sahu, Nitin Kumar
1
Sinha, Gautam
1
Varambally, K. V. M.
1
Wild-Weitlaner, Doris
1
Yulin Wan
1
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The TQM journal : the international review of organizational improvement
The service industries journal
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
International journal of productivity and quality management : IJPQM
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of air transport management
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Management, Prozessgestaltung, Kundenperspektive
3
Transportation research / E : an international journal
3
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
IZA Discussion Paper
2
Inquiry : a journal of health care organization, provision and financing
2
International journal of business and systems research
2
International journal of business information systems : IJBIS
2
International journal of economics and finance
2
International journal of leisure and tourism marketing : IJLTM
2
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ECONIS (ZBW)
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1
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
2
Evaluation of machine tool substitute under data-driven quality management system : a hybrid decision-making approach
Sahu, Atul Kumar
;
Kumar, Anup
;
Sahu, Anoop Kumar
;
Sahu, …
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 234-261
Persistent link: https://www.econbiz.de/10014321167
Saved in:
3
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
4
Performance journey mapping : a service performance assessment framework
Höber, Angelika
;
Pergler, Elisabeth
;
Wild-Weitlaner, Doris
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10011298022
Saved in:
5
Developing a scale to measure students' perception of
service
quality
in the Indian context
Jain, Rajani
;
Sahney, Sengeeta
;
Sinha, Gautam
- In:
The TQM journal : the international review of …
25
(
2013
)
3
,
pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
Saved in:
6
Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Rodrigues, Lewlyn L. R.
;
Barkur, Gopalakrishna
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 629-643
Persistent link: https://www.econbiz.de/10009426881
Saved in:
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