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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Relationship marketing"
~subject:"Service quality"
~subject:"Service-Dominant Logic"
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Relationship marketing
Service quality
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Customer value
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Kundenwert
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5
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
61
Industrial marketing management : the international journal for industrial and high-tech firms
54
Journal of retailing and consumer services
33
International journal of hospitality management
26
Journal of the Academy of Marketing Science
19
The service industries journal
18
Journal of service research : JSR
16
Journal of marketing
15
The journal of services marketing
15
Handbook of research on customer equity in marketing
14
International journal of contemporary hospitality management
14
Journal of strategic marketing
14
Marketing theory
14
SpringerLink / Bücher
14
The journal of business & industrial marketing
14
Journal of service management
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Gabler Edition Wissenschaft
11
Journal of marketing research : JMR
10
Technological forecasting & social change : an international journal
10
The journal of product & brand management
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Service business
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Tourism management : research, policies, practice
9
Business horizons
8
International journal of electronic customer relationship management : IJECRM
8
Journal of marketing management : MM
8
Cogent business & management
7
European management journal
7
Journal of marketing analytics : JMA
7
Journal of service theory and practice : JSTP
7
Management decision : MD
7
Harvard-Business-Manager : das Wissen der Besten
6
International journal of services and operations management
6
Journal of business economics and management
6
Journal of hospitality and tourism insights
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
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Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
2
Incorporating customer profitability analysis into quality management systems
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1506-1526
Persistent link: https://www.econbiz.de/10014320876
Saved in:
3
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
4
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
5
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
6
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
7
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
Saved in:
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