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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Search: subject:"Service quality"
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Service quality
125
Dienstleistungsqualität
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer loyalty
9
Customer service
9
Kundenservice
9
India
8
Indien
8
Students
8
Studierende
8
Total quality management
7
Performance measurement
6
Performance-Messung
6
Arbeitsschutz
5
Bankgeschäft
5
Banking services
5
Customer value
5
Dienstleistungssektor
5
Digitization
5
E-commerce
5
Electronic Commerce
5
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76
Free
9
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Article
123
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2
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125
Aufsatz in Zeitschrift
125
Conference paper
10
Konferenzbeitrag
10
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
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1
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English
125
Author
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Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Shahin, Arash
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Ilyas, Maryam
2
Li, Li
2
McDermott, Olivia
2
Moyes, David
2
Sony, Michael
2
Ugolini, Marta Maria
2
Witell, Lars
2
Zineldin, Mosad
2
Abosag, Ibrahim
1
Abu Ajamieh, Maha Waleed
1
Abu Bakar, Juhaida
1
Adamidou, Afroditi
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmed, Ezaz
1
Akdag, Hatice Camgöz
1
Al Asheq, Ahmed
1
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Published in...
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
63
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
125
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51
Locally focused and digitally oriented : examining eco-museums' digitization in a
service
quality
management perspective
Palumbo, Rocco
;
Ciasullo, Maria Vincenza
;
Pellegrini, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 398-417
Persistent link: https://www.econbiz.de/10013338039
Saved in:
52
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
53
The effect of multidimensional
service
quality
on word of mouth in university on-campus healthcare centers
Dandis, Ala' Omar
;
Jarrad, Amr Anwar
;
Joudeh, Jamal M M
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
4
,
pp. 701-727
Persistent link: https://www.econbiz.de/10013342923
Saved in:
54
Service
quality
and customer satisfaction in thermal tourism
Silvestri, Cecilia
;
Aquilani, Barbara
;
Ruggieri, Alessandro
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 55-81
Persistent link: https://www.econbiz.de/10011648834
Saved in:
55
Qualitative assessment of public facilities : the "public bus"
Das, Shreya
;
Pandit, Debapratim
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10011556895
Saved in:
56
Investigating e-banking
service
quality
in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
Saved in:
57
The influence of airline
service
quality
on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
58
The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
Manatos, Maria J.
;
Sarrico, Cláudia S.
;
Rosa, Maria …
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 342-356
Persistent link: https://www.econbiz.de/10011643384
Saved in:
59
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
60
Improving
service
quality
in healthcare organisations through geomarketing statistical tools
Cavallone, Mauro
;
Magno, Francesca
;
Zucchi, Alberto
- In:
The TQM journal : the international review of …
29
(
2017
)
5
,
pp. 690-704
Persistent link: https://www.econbiz.de/10011799103
Saved in:
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