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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Bank"
~subject:"Dienstleistungsqualität"
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Bank
Dienstleistungsqualität
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Customer satisfaction
34
Kundenzufriedenheit
34
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
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Brand management
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Financial services
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Finanzdienstleistung
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India
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Indien
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Loyalty
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Markenführung
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Trust
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Customers
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Lieferantenmanagement
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Supplier relationship management
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Banking
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Brand image
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Markenimage
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Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
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Customer value
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Kundenwert
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Banking industry
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Customer orientation
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Pérez, Andrea
3
Brun, Isabelle
2
Eriksson, Kent
2
Hermansson, Cecilia
2
Rajaobelina, Lova
2
Rodríguez del Bosque, Ignacio A.
2
Agrawal, Shiv Ratan
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
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1
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Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Basso, Kenny
1
Bhaskar, Shilpa Sharma
1
Bhat, Suhail Ahmad
1
Brannan, Ross
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Costa, Francisco José
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Dahlstrom, Robert
1
Darzi, Mushtag Ahmad
1
Effah, Ebenezer Asare
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Eser, Zeliha
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1
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1
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1
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1
Gong, Xueping
1
Gorgoglione, Michele
1
Heinonen, Kristina
1
Henrique, Jorge Luiz
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
184
International journal of hospitality management
116
Journal of business research : JBR
111
The journal of services marketing
97
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
33
Journal of service research
32
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
International journal of electronic customer relationship management : IJECRM
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
International journal of quality and service sciences
24
Marketing intelligence & planning
24
Total quality management & business excellence
23
Asia Pacific journal of marketing and logistics
22
Journal of financial services marketing : JFSM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
Journal of air transport management
21
International journal of services, economics and management
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Journal of service theory and practice
19
European journal of marketing : EJM
18
International journal of electronic marketing and retailing : IJEMR
18
International journal of productivity and quality management : IJPQM
18
Journal of financial services marketing
18
Journal of marketing
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
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ECONIS (ZBW)
55
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1
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55
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1
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
3
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
4
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
5
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
6
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
7
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
8
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
9
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
10
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
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