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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer orientation"
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Customer orientation
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
39
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Banking
8
Customers
8
Lieferantenmanagement
8
Supplier relationship management
8
Banks
7
Brand image
7
Markenimage
7
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Emotion
5
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English
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Babakus, Emin
1
Bhat, Suhail Ahmad
1
Darzi, Mushtag Ahmad
1
Lähteenmaki, Ilkka
1
Mathieu, Anne
1
Nätti, Satu
1
Pousa, Claudio
1
Sengupta, Aditi Sarkar
1
Yavas, Ugur
1
Yoo, Jaewon
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The international journal of bank marketing : IJBM
Journal of business research : JBR
21
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of hospitality management
9
The journal of business & industrial marketing
8
European journal of marketing : EJM
7
European journal of marketing
5
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
International marketing review
3
Journal of business ethics : JOBE
3
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Cogent business & management
2
International journal of contemporary hospitality management
2
International journal of production economics
2
Journal of Business Ethics
2
Journal of forest economics : JFE
2
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice
2
Journal of strategy and management
2
Management decision : MD
2
Management research review
2
Marketing intelligence & planning
2
Marketing letters : a journal of research in marketing
2
Review of managerial science : RMS
2
AMS review : official publication of the Academy of Marketing Science
1
Accounting, Auditing & Accountability Journal
1
Advances in hospitality and leisure
1
African journal of economic and management studies : AJEMS
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Australasian marketing journal
1
Business horizons
1
Cogent Business & Management
1
Economics Papers from University Paris Dauphine
1
Electronic markets : the international journal on networked business
1
Eurasian business review
1
Financial innovation : FIN
1
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ECONIS (ZBW)
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1
Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710
Saved in:
2
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
3
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
4
Boosting customer
orientation
through coaching : a Canadian study
Pousa, Claudio
;
Mathieu, Anne
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 60-81
Persistent link: https://www.econbiz.de/10010252723
Saved in:
5
Obstacles to upgrading customer value-in use in retail banking
Lähteenmaki, Ilkka
;
Nätti, Satu
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 334-347
Persistent link: https://www.econbiz.de/10009787623
Saved in:
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