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~isPartOf:"The international journal of bank marketing : IJBM"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
37
Kundenzufriedenheit
37
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
25
Relationship marketing
25
Bank
22
Personal banking
16
Privatkundengeschäft
16
Bankgeschäft
13
Banking services
13
Electronic Banking
13
Electronic banking
13
India
10
Indien
10
Financial services
6
Finanzdienstleistung
6
Banking
5
Banks
5
Customer loyalty
5
Loyalty
5
Satisfaction
5
Trust
5
Dienstleistungsmarketing
4
E-commerce
4
Islamic finance
4
Islamisches Finanzsystem
4
Mobile banking
4
Pakistan
4
SERVQUAL
4
Services marketing
4
Brand management
3
Confidence
3
Customer orientation
3
Electronic Commerce
3
Lieferantenmanagement
3
Markenführung
3
Mobile Business
3
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58
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58
Aufsatz in Zeitschrift
58
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English
58
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Brun, Isabelle
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Rajaobelina, Lova
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Sultan, Parves
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Al-jazzazi, Akram Mahmoud
1
Aliouat, Boualem
1
Amin, Muslim
1
Andronikidis, Andreas I.
1
Araujo, Clecio Falcao
1
Arcand, Manon
1
Ayo, Charles K.
1
Babakus, Emin
1
Bak, Randall
1
Bandyopadhyay, Nirmalya
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Batra, Dharminder Kumar
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Casado, Ana Belén
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Dauda, Samson Yusuf
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De Meyer-Heydenrych, Christine F.
1
Devlin, James
1
Douglas, G.
1
Eser, Zeliha
1
Eweoya, Ibukun O.
1
Fatima, Tasneem
1
Ferguson, David
1
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1
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The international journal of bank marketing : IJBM
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
58
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1
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
2
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
3
Elucidating perceived overall service quality in retail banking
Zalfa Laili Hamzah
;
Lee, Siew Peng
;
Sedigheh Moghavvemi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
Saved in:
4
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
5
Determinants of co-creation in banking services
Mainardes, Emerson Wagner
;
Teixeira, Aridelmo
;
Romano, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
Saved in:
6
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
7
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
8
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
9
Quality and image of banking services : a comparative study of conventional and Islamic banks
Saleh, Md Abu
;
Quazi, Ali
;
Keating, Byron
;
Gaur, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 878-902
Persistent link: https://www.econbiz.de/10011788220
Saved in:
10
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
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