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~isPartOf:"The journal of applied business research"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Customer service
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Kundenservice
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Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
4
Relationship marketing
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Kundenzufriedenheit
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Business process management
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Customer Expectations
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Elements of Pharmacy
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Arshad, Arif Mohammad
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Carr, Amelia S.
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Su, Qin
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The journal of applied business research
The journal of services marketing
21
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of service management
9
Journal of service research
9
The service industries journal
8
International journal of hospitality management
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Journal of service research : JSR
6
International journal of contemporary hospitality management
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Journal of the Academy of Marketing Science
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Psychology & marketing
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Australasian marketing journal
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Business process management journal
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Cogent business & management
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European journal of marketing
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European journal of marketing : EJM
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International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Managing service quality : MSQ ; an international journal
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Operations management : a strategic approach
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Operations research
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A Research Agenda for Service Marketing
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Advances in business and management forecasting
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Asia Pacific journal of marketing and logistics
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Asian business & management
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Athens journal of business & economics : AJBE
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Benchmarking : an international journal ; BIJ
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Business horizons
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California management review
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Decision sciences : DS
1
Die Betriebswirtschaft : DBW
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Dienstleistungsmanagement : Jahrbuch
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
2
An examination of technology and organization's change in service delivery to meet customer expectations
Carr, Amelia S.
- In:
The journal of applied business research
30
(
2014
)
3
,
pp. 725-735
Persistent link: https://www.econbiz.de/10010370856
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