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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
~subject:"Customer retention"
~type_genre:"Article in journal"
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Search: subject:"Customer loyalty"
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Customer retention
Beziehungsmarketing
14
Relationship marketing
14
Customer loyalty
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
8
Konsumentenverhalten
8
Kundenbindung
5
Loyalty
5
Dienstleistungsqualität
4
Lieferantenmanagement
4
Service quality
4
Supplier relationship management
4
B-to-B-Marketing
3
Business-to-business marketing
3
Satisfaction
3
Financial services
2
Finanzdienstleistung
2
Marketing management
2
Marketingmanagement
2
Structural equation model
2
Strukturgleichungsmodell
2
Trust
2
Advertising
1
Advertising agencies
1
Advertising industry
1
Agency theory
1
Bank
1
Bank marketing
1
Banking industry
1
Bankmarketing
1
Beschaffung
1
Betriebliche Wertschöpfung
1
Business-to-business
1
CSR image
1
Commitment
1
Confidence
1
Consumer behavior
1
Corporate Social Responsibility
1
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1
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Article
5
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Article in journal
Aufsatz in Zeitschrift
5
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English
5
Author
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Basso, Kenny
1
Fraering, Martin
1
Minor, Michael
1
Mittal, Banwari
1
Pérez, Andrea
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Rodríguez del Bosque, Ignacio A.
1
Santos, Christiane Pizzutti dos
1
Terres, Mellina da Silva
1
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Published in...
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The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
22
Journal of business research : JBR
17
Journal of marketing theory and practice
10
Psychology & marketing
9
Harvard business review : HBR
7
Journal of consumer behaviour : an international research review
7
The service industries journal
7
Harvard-Business-Manager : das Wissen der Besten
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Cogent business & management
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of the Academy of Marketing Science
5
European journal of marketing : EJM
4
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
4
Services marketing quarterly
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information systems and e-business management : ISeB
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of marketing analytics : JMA
3
Journal of service theory and practice : JSTP
3
The journal of product & brand management
3
The journal of product innovation management : an international publication of the Product Development & Management Association
3
Tourism management : research, policies, practice
3
Academy of Management journal : AMJ
2
Advances in mergers and acquisitions
2
Bangladesh journal of political economy
2
British journal of management : BJM
2
Business horizons
2
European journal of marketing
2
International business review : the official journal of the European International Business Academy
2
International journal of business excellence
2
International journal of business information systems : IJBIS
2
International journal of economic research
2
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ECONIS (ZBW)
5
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1
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
2
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
3
Corporate social responsibility and
customer
loyalty
: exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
4
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
5
Investigating the impact of resource capabilities on
customer
loyalty
: a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
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