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~isPartOf:"The journal of consumer marketing"
~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
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Consumer behaviour
Konsumentenverhalten
543
Beziehungsmarketing
260
Relationship marketing
260
Service quality
222
Dienstleistungsqualität
221
Customer satisfaction
206
Kundenzufriedenheit
206
USA
112
United States
112
Brand image
93
Markenimage
93
Dienstleistungssektor
87
Service industry
87
Brand management
83
Markenführung
83
Customer service
77
Kundenservice
76
Emotion
67
Services
62
Social Web
58
Social web
58
Dienstleistung
56
Customer integration
51
Dienstleistungsmarketing
51
Einzelhandel
51
Kundenintegration
51
Retail trade
51
Services marketing
51
Beschwerdemanagement
46
Complaint management
46
Satisfaction
46
Well-being
45
Brand
44
Markenartikel
43
Viral marketing
42
Virales Marketing
42
China
36
Online retailing
36
Online-Handel
36
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539
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Article in journal
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543
Collection of articles of several authors
4
Sammelwerk
4
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2
Conference paper
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Konferenzbeitrag
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English
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Mattila, Anna S.
7
Sharma, Piyush
7
Hollebeek, Linda D.
5
Klaus, Philipp
5
Lysonski, Steven
5
Chan, Kara
4
Daunt, Kate L.
4
Durvasula, Srinivas
4
Harris, Lloyd C.
4
Rosenbaum, Mark
4
Shoham, Aviv
4
Bang, Nguyen
3
Black, William C.
3
Bock, Dora Elizabeth
3
Carlson, Jamie
3
Cui, Geng
3
Guzman, Francisco
3
Ha, Hong Youl
3
Hale, Dena
3
Milne, George R.
3
Neale, Larry
3
O'Cass, Aron
3
Phau, Ian
3
Poddar, Amit
3
Poon, Patrick
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zolfagharian, Mohammadali
3
Ahmed, Zafar U.
2
Alkire, Linda
2
Astous, Alain d'
2
Babakus, Emin
2
Balasubramanian, Siva Kumar
2
Barber, Nelson
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Beneke, Justin
2
Benoit, Sabine
2
Block, Martin P.
2
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The journal of consumer marketing
The journal of services marketing
Journal of retailing and consumer services
1,930
Journal of business research : JBR
1,892
International journal of consumer studies
754
International journal of hospitality management
723
Psychology & marketing
652
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
European journal of marketing : EJM
348
The journal of brand management : an international journal
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
326
Journal of international consumer marketing
312
Journal of travel and tourism marketing
312
Journal of marketing management : MM
307
Journal of retailing
303
Journal of marketing communications
295
International journal of retail & distribution management
292
Tourism management : research, policies, practice
292
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
Marketing letters : a journal of research in marketing
289
Cogent business & management
283
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
Journal of marketing
277
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
The international review of retail, distribution and consumer research
273
Journal of the Academy of Marketing Science
266
Technological forecasting & social change : an international journal
262
International journal of contemporary hospitality management
261
Journal of business ethics : JOBE
259
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
243
Marketing intelligence & planning
241
Food policy : economics planning and politics of food and agriculture
240
Young consumers : insight and ideas for responsible marketers
240
Journal of food products marketing
231
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ECONIS (ZBW)
543
Showing
1
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10
of
543
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date (oldest first)
1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
7
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
8
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
9
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
10
Collaborative space : framework for collaborative consumption and the sharing economy
Akbar, Payam
;
Hoffmann, Stefan
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 496-509
Persistent link: https://www.econbiz.de/10014276926
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