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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~person:"Back, Ki-Joon"
~person:"Tsiotsou, Rodoula H."
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Beziehungsmarketing
5
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2
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Back, Ki-Joon
Tsiotsou, Rodoula H.
Klaus, Philipp
6
Mattila, Anna S.
6
Gil Saura, Irene
4
Ha, Hong Youl
4
Hollebeek, Linda D.
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The journal of services marketing
The service industries journal
International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
2
A Research Agenda for Service Marketing
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Handbook of developments in consumer behaviour
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of retail and distribution management
1
Journal of service management
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Service business
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Strategic marketing in tourism services
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The Cornell hospitality quarterly
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The Routledge handbook of service research insights and ideas
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ECONIS (ZBW)
5
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1
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
2
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
3
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
4
Sport team loyalty : integrating relationship marketing and a hierarchy of effects
Tsiotsou, Rodoula H.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 458-471
Persistent link: https://www.econbiz.de/10010198152
Saved in:
5
Mixed findings on the service recovery paradox
Ok, Chigyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10003622851
Saved in:
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