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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~person:"Beatty, Sharon E."
~person:"Benkenstein, Martin"
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Search: "Customer relationship management"
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Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
2
Kundenzufriedenheit
2
Arbeitsverhalten
1
Beschwerdemanagement
1
Commitment
1
Complaint management
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Consumer behaviour
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Customer citizenship behavior
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Customer-to-customer interactions
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Beatty, Sharon E.
Benkenstein, Martin
Klaus, Philipp
6
Mattila, Anna S.
6
Gil Saura, Irene
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
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Choi, Beom Joon
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Dagger, Tracey S.
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Furrer, Olivier
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Gruber, Thorsten
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Grönroos, Christian
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Harris, Lloyd C.
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Tsiotsou, Rodoula H.
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Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatson, Amanda
2
Black, Hulda G.
2
Chao, Pei
2
Collier, Joel E.
2
Dubinsky, Alan J.
2
Frow, Pennie
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Gabler, Colin B.
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Gong, Taeshik
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Gustafsson, Anders
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The journal of services marketing
The service industries journal
Journal of service research : JSR
4
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
3
Journal of retailing and consumer services
3
Journal of business research : JBR
2
Customer Experience : Forum Dienstleistungsmanagement
1
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
Dienstleistungsmarken : Forum Dienstleistungsmanagement
1
Dienstleistungsnetzwerke
1
European journal of marketing
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Handbook of research on customer engagement
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of service research
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Kundenbeziehungen im Dienstleistungsbereich
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Marketing : ZFP ; journal of research and management
1
MultiMedia Mobil : Dienste und Inhalte über mobile Plattformen
1
Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
1
Reputation Management
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ECONIS (ZBW)
4
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1
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
2
Responses to other similar customers in a service setting : analyzing the moderating role of perceive performance
Brack, Anna Dorothea
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 138-146
Persistent link: https://www.econbiz.de/10010371776
Saved in:
3
A CIT investigation of other customers' influence in services
Zhang, Jingyun
;
Beatty, Sharon E.
;
Mothersbaugh, David
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 389-399
Persistent link: https://www.econbiz.de/10008653366
Saved in:
4
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
Saved in:
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