A CIT investigation of other customers' influence in services
Year of publication: |
2010
|
---|---|
Authors: | Zhang, Jingyun ; Beatty, Sharon E. ; Mothersbaugh, David |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 5, p. 389-399
|
Subject: | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Virales Marketing | Viral marketing |
-
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van, (2010)
-
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit, (2018)
-
Differentiating customer engaging behavior by targeted benefits : an empirical study
Braun, Corina, (2016)
- More ...
-
A CIT investigation of other customers' influence in services
Zhang, Jingyun, (2010)
-
Review and future directions of cross-cultural consumer services research
Zhang, Jingyun, (2008)
-
Review and future directions of cross-cultural consumer services research
Zhang, Jingyun, (2008)
- More ...