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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Value creation"
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Search: "Customer relationship management"
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| 4 applied filters
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Subject
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Dienstleistungssektor
Value creation
Beziehungsmarketing
412
Relationship marketing
412
Consumer behaviour
180
Konsumentenverhalten
180
Dienstleistungsqualität
172
Service quality
172
Customer satisfaction
171
Kundenzufriedenheit
171
Customer service
55
Kundenservice
55
Customer integration
49
Kundenintegration
49
Service industry
42
Beschwerdemanagement
34
Complaint management
34
Betriebliche Wertschöpfung
32
Lieferantenmanagement
32
Supplier relationship management
32
Confidence
30
Vertrauen
30
Emotion
28
Services
28
Customer value
27
Kundenwert
27
Dienstleistungsmarketing
26
Services marketing
26
Social Web
26
Social web
26
Customer experience
25
Dienstleistung
24
USA
24
United States
24
Brand management
23
Customer engagement
23
Markenführung
23
Taiwan
22
Einzelhandel
20
Retail trade
20
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44
Free
1
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Article
68
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Article in journal
68
Aufsatz in Zeitschrift
68
Case study
1
Fallstudie
1
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English
68
Author
All
Aksoy, Lerzan
2
Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Nätti, Satu
2
Popp, Bastian
2
Shainesh, G.
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arnold, Danny R.
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baek, Wooyeul
1
Ballantyne, David
1
Barnes, Donald C.
1
Bart, Yakov
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Berthiaume, Bilitis
1
Bhatti, Waheed Akbar
1
Black, Hulda G.
1
Blocker, Christopher
1
Bordian, Mariia
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Brun, Isabelle
1
Bucic, Tania
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chen, Sixing
1
Chen, Wun-hwa
1
Cheng, Ya-Yun
1
Chiang, Ai-hsuan
1
Childers, Carla Y.
1
Choi, Laee
1
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Published in...
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The journal of services marketing
The service industries journal
Journal of business research : JBR
55
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of retailing and consumer services
38
Journal of service research : JSR
26
Journal of service management
24
The journal of business & industrial marketing
22
Journal of strategic marketing
20
Journal of service research
15
Journal of the Academy of Marketing Science
15
International journal of hospitality management
14
Service business
14
SpringerLink / Bücher
13
Marketing theory
12
Services marketing quarterly
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of contemporary hospitality management
10
International journal of services and operations management
9
Journal of business-to-business marketing
9
Tourism management : research, policies, practice
9
Business horizons
8
Journal of creating value
8
Journal of hospitality marketing & management
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
AMS review : official publication of the Academy of Marketing Science
7
International journal of production economics
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Management decision : MD
7
Cogent business & management
6
European journal of marketing
6
Interaktionen im Dienstleistungsbereich
6
International journal of business excellence
6
International journal of quality and service sciences
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of marketing management : MM
6
Managing service quality : MSQ ; an international journal
6
Technological forecasting & social change : an international journal
6
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ECONIS (ZBW)
68
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
7
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
8
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
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