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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Einzelhandel"
~subject:"Value creation"
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Einzelhandel
Value creation
Beziehungsmarketing
412
Relationship marketing
412
Consumer behaviour
180
Konsumentenverhalten
180
Dienstleistungsqualität
172
Service quality
172
Customer satisfaction
171
Kundenzufriedenheit
171
Customer service
55
Kundenservice
55
Customer integration
49
Kundenintegration
49
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
34
Complaint management
34
Betriebliche Wertschöpfung
32
Lieferantenmanagement
32
Supplier relationship management
32
Confidence
30
Vertrauen
30
Emotion
28
Services
28
Customer value
27
Kundenwert
27
Dienstleistungsmarketing
26
Services marketing
26
Social Web
26
Social web
26
Customer experience
25
Dienstleistung
24
USA
24
United States
24
Brand management
23
Customer engagement
23
Markenführung
23
Taiwan
22
Retail trade
20
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36
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Article
52
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Article in journal
52
Aufsatz in Zeitschrift
52
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English
52
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Gil Saura, Irene
2
Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Popp, Bastian
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
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Baek, Wooyeul
1
Ballantyne, David
1
Bang, Nguyen
1
Bart, Yakov
1
Basso, Kenny
1
Benoit, Sabine
1
Bhatti, Waheed Akbar
1
Blodgett, Jeffrey
1
Bordian, Mariia
1
Broilo, Patricia Liebesny
1
Bucic, Tania
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Carlson, Jamie
1
Castillo, Daniela
1
Celuch, Kevin
1
Chang, Wan-jing April
1
Chen, Cheng-hao Steve
1
Chen, I-heng
1
Chen, Junsong
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Cheng, Ya-Yun
1
Choi, Laee
1
Chowdhury, Noman H.
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Daunt, Kate L.
1
Davey, Janet
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Del Chiappa, Giacomo
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The journal of services marketing
The service industries journal
Journal of retailing and consumer services
194
Journal of business research : JBR
75
Journal of retailing
48
The international review of retail, distribution and consumer research
45
Industrial marketing management : the international journal for industrial and high-tech firms
40
International journal of retail & distribution management
34
International journal of retail and distribution management
30
Journal of strategic marketing
28
Journal of service management
20
The journal of business & industrial marketing
20
Journal of the Academy of Marketing Science
18
Cogent business & management
15
Marketing intelligence & planning
15
SpringerLink / Bücher
15
Service business
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Marketing theory
12
Services marketing quarterly
12
International journal of hospitality management
11
Technological forecasting & social change : an international journal
11
Business horizons
10
International journal of electronic marketing and retailing : IJEMR
10
International journal of production economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Psychology & marketing
10
International journal of business information systems : IJBIS
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of business economics and management
9
Management decision : MD
9
Tourism management : research, policies, practice
9
Journal of creating value
8
Journal of marketing
8
Journal of operations management
8
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
AMS review : official publication of the Academy of Marketing Science
7
European journal of marketing : EJM
7
European journal of operational research : EJOR
7
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ECONIS (ZBW)
52
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1
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
2
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
5
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
6
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
9
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
10
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
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