//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Taiwan"
~subject:"Value creation"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Taiwan
Value creation
Beziehungsmarketing
409
Relationship marketing
409
Consumer behaviour
179
Konsumentenverhalten
179
Customer satisfaction
170
Dienstleistungsqualität
170
Kundenzufriedenheit
170
Service quality
170
Customer service
55
Kundenservice
55
Customer integration
49
Kundenintegration
49
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
33
Complaint management
33
Betriebliche Wertschöpfung
32
Lieferantenmanagement
32
Supplier relationship management
32
Confidence
30
Vertrauen
30
Emotion
28
Services
28
Customer value
27
Kundenwert
27
Dienstleistungsmarketing
26
Services marketing
26
Customer experience
25
Dienstleistung
24
Social Web
24
Social web
24
USA
24
United States
24
Brand management
23
Customer engagement
23
Markenführung
23
Einzelhandel
20
Retail trade
20
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
54
Type of publication (narrower categories)
All
Article in journal
54
Aufsatz in Zeitschrift
54
Language
All
English
54
Author
All
Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Lin, Wen-bao
2
Popp, Bastian
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baek, Wooyeul
1
Ballantyne, David
1
Bart, Yakov
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bucic, Tania
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Wan-jing April
1
Chao, Pei
1
Chen, Chin-yuan
1
Chen, Kuan-Ying
1
Cheng, Chia-wen
1
Cheng, Ya-Yun
1
Chiang, Yi-fang
1
Chih, Wen-hai
1
Choi, Laee
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
Drennan, Judy
1
Díaz, David
1
Edvardsson, Bo
1
Eng, Teck Yong
1
Eriksson, Kent
1
Evangelista, Felicitas
1
more ...
less ...
Published in...
All
The journal of services marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of business research : JBR
30
Journal of retailing and consumer services
24
The journal of business & industrial marketing
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Journal of strategic marketing
16
International journal of hospitality management
14
Journal of service management
14
Tourism management : research, policies, practice
13
Marketing theory
11
Service business
11
Management decision : MD
9
SpringerLink / Bücher
9
International journal of contemporary hospitality management
8
Journal of hospitality marketing & management
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
Journal of business-to-business marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of the Academy of Marketing Science
7
Services marketing quarterly
7
Cogent business & management
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of electronic customer relationship management : IJECRM
6
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Managing service quality : MSQ ; an international journal
6
Journal of financial services marketing : JFSM
5
Journal of marketing management : MM
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
European Sport management quarterly : ESMQ
4
International journal of business innovation and research
4
International journal of quality and service sciences
4
more ...
less ...
Source
All
ECONIS (ZBW)
54
Showing
1
-
10
of
54
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
8
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->