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~isPartOf:"The journal of services marketing"
~isPartOf:"Working papers"
~person:"Furrer, Olivier"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
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Servicescape
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Furrer, Olivier
McColl-Kennedy, Janet R.
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Sharma, Piyush
3
Bruce, Helen L.
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The journal of services marketing
Working papers
A Research Agenda for Service Marketing
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The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
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