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~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Consumer behaviour"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
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Consumer behaviour
Lieferantenmanagement
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Supplier relationship management
25
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Free
3
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Article
278
Book / Working Paper
2
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Article in journal
Aufsatz in Zeitschrift
280
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
Author
All
Sharma, Piyush
9
Mattila, Anna S.
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Grönroos, Christian
3
Jang, Soocheong
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Altinay, Levent
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brookes, Maureen
2
Bruce, Helen L.
2
Burton, Jamie
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Edvardsson, Bo
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
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Published in...
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The journal of services marketing
Journal of business research : JBR
2,215
Journal of retailing and consumer services
1,956
Industrial marketing management : the international journal for industrial and high-tech firms
895
International journal of consumer studies
760
International journal of hospitality management
737
Psychology & marketing
661
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
International journal of production economics
552
Asia Pacific journal of marketing and logistics
413
Management science : journal of the Institute for Operations Research and the Management Sciences
403
The journal of product & brand management
399
International journal of production research
393
European journal of marketing : EJM
371
The journal of brand management : an international journal
363
Journal of marketing research : JMR
354
The journal of business & industrial marketing
352
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
European journal of operational research : EJOR
340
Journal of the Academy of Marketing Science
332
Journal of marketing
330
Journal of marketing management : MM
329
Journal of retailing
322
Journal of travel and tourism marketing
322
Journal of international consumer marketing
321
Cogent business & management
315
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
313
Tourism management : research, policies, practice
310
International journal of retail & distribution management
306
Journal of marketing communications
303
The international review of retail, distribution and consumer research
302
Marketing letters : a journal of research in marketing
298
Marketing intelligence & planning
293
Journal of fashion marketing and management
292
Journal of business ethics : JOBE
289
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
285
Journal of consumer behaviour : an international research review
284
The journal of consumer marketing
284
Technological forecasting & social change : an international journal
280
International journal of contemporary hospitality management
265
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ECONIS (ZBW)
280
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1
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10
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280
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
7
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
8
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
9
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
10
Collaborative space : framework for collaborative consumption and the sharing economy
Akbar, Payam
;
Hoffmann, Stefan
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 496-509
Persistent link: https://www.econbiz.de/10014276926
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