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~isPartOf:"The journal of services marketing"
~person:"Aksoy, Lerzan"
~person:"Dagger, Tracey S."
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Relationship marketing
6
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Dienstleistungssektor
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Betriebliche Wertschöpfung
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Communication
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Customer service
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Dienstleistungsmarketing
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Kundenintegration
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Aksoy, Lerzan
Dagger, Tracey S.
Klaus, Philipp
6
Mattila, Anna S.
6
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
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Gruber, Thorsten
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Grönroos, Christian
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Harris, Lloyd C.
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Heinonen, Kristina
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Hollebeek, Linda D.
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Benkenstein, Martin
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Choi, Beom Joon
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Collier, Joel E.
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Frow, Pennie
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Furrer, Olivier
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Gabler, Colin B.
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Gil Saura, Irene
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Gustafsson, Anders
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Hansen, John D.
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Johnson, Lester W.
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Jones, Tim
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Landry, Mikèle
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Lee, Richard
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The journal of services marketing
European journal of marketing : EJM
4
Journal of service management
4
Journal of service research : JSR
3
Journal of business research : JBR
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Handbook of research on customer equity in marketing
1
International journal of business environment : IJBE
1
Journal of advertising research
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
6
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Customer engagement in a Big Data world
Kunz, Werner
;
Aksoy, Lerzan
;
Bart, Yakov
;
Heinonen, Kristina
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 161-171
Persistent link: https://www.econbiz.de/10011654662
Saved in:
3
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
4
Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.
;
David, Meredith E.
;
Ng, Sandy
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 273-281
Persistent link: https://www.econbiz.de/10009272273
Saved in:
5
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
6
Embedding relationship cues in written communication
Raciti, Maria M.
;
Dagger, Tracey S.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 103-111
Persistent link: https://www.econbiz.de/10003990879
Saved in:
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