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~isPartOf:"The journal of services marketing"
~person:"Ashill, Nicholas J."
~person:"Kim, Namwoon"
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Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Cross-cultural management
2
Customer service
2
Intercultural service encounters
2
Interkulturelles Management
2
Kundenservice
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Bank employees
1
Bankberufe
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Burnout
1
Call centre
1
Callcenter
1
Competence
1
Complaint management
1
Consumer behaviour
1
Corporate culture
1
Cross-cultural competence
1
Cross-cultural relations
1
Cultural attribution
1
Cultural identity
1
Customer attributions
1
Intercultural competence
1
Interkulturelle Beziehungen
1
Interkulturelle Kompetenz
1
Job satisfaction
1
Kompetenz
1
Konsumentenverhalten
1
Kulturelle Identität
1
Neuseeland
1
New Zealand
1
Personal cultural orientations
1
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Article
4
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4
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English
4
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Ashill, Nicholas J.
Kim, Namwoon
Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Johnson, Lester W.
3
Mattila, Anna S.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Babakus, Emin
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
2
Gustafsson, Anders
2
Halvorson, Wade
2
Heerden, Gené van
2
Hollebeek, Linda D.
2
Horky, Alisha Blakeney
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
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The journal of services marketing
Journal of retailing and consumer services
2
Marketing intelligence & planning
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of project management : the journal of The International Project Management Association
1
Journal of business research : JBR
1
Journal of service management
1
Journal of strategic marketing
1
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ECONIS (ZBW)
4
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1
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
2
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
3
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
4
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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