//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~person:"Babakus, Emin"
~person:"Kim, Namwoon"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Consumer behaviour
2
Cross-cultural management
2
Intercultural service encounters
2
Interkulturelles Management
2
Konsumentenverhalten
2
Bank employees
1
Bankberufe
1
Bankgeschäft
1
Banking services
1
Competence
1
Control
1
Convenience
1
Corporate culture
1
Cross-cultural competence
1
Cross-cultural relations
1
Cultural attribution
1
Cultural identity
1
Customer attributions
1
Customer service
1
Hedonic
1
Intercultural competence
1
Interkulturelle Beziehungen
1
Interkulturelle Kompetenz
1
Kompetenz
1
Kulturelle Identität
1
Kundenservice
1
Neuseeland
1
New Zealand
1
Personal cultural orientations
1
Selbstbedienung
1
Self-service
1
Self-service technology
1
Service delivery outcome
1
Technical anxiety
1
Technischer Fortschritt
1
Technological change
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Babakus, Emin
Kim, Namwoon
Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Johnson, Lester W.
3
Mattila, Anna S.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
2
Gustafsson, Anders
2
Halvorson, Wade
2
Heerden, Gené van
2
Hollebeek, Linda D.
2
Horky, Alisha Blakeney
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
more ...
less ...
Published in...
All
The journal of services marketing
Journal of Services Marketing
2
European journal of marketing : EJM
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
Journal of Service Management
1
Journal of service management
1
Journal of service research : JSR
1
Review of managerial science : RMS
1
The international journal of bank marketing : IJBM
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
2
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
3
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
4
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->