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~isPartOf:"The journal of services marketing"
~person:"Basso, Kenny"
~person:"Halvorson, Wade"
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Dienstleistungsqualität
4
Service quality
4
Dienstleistungsmarketing
3
Services marketing
3
Beziehungsmarketing
2
Bibliometrics
2
Bibliometrie
2
Consumer behavior
2
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
1998-2008
1
Confidence
1
Customer loyalty
1
Customer retention
1
Customer-to-customer interaction (CCI)
1
Decision
1
Einzelhandel
1
Elderly people
1
Entscheidung
1
Healthcare
1
High-consequence decisions
1
Kundenbindung
1
Ladengestaltung
1
Loyalty
1
Older shoppers
1
Retail experience
1
Retail trade
1
Service marketing
1
Store design
1
Store environment
1
Trust
1
Vertrauen
1
Ältere Menschen
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Basso, Kenny
Halvorson, Wade
Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
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Barnes, Donald C.
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Carlson, Jamie
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Holloway, Betsy Bugg
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Johnson, Lester W.
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Mattila, Anna S.
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Palmer, Adrian
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Zhan, Wu
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Aksoy, Lerzan
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Ashill, Nicholas J.
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Brady, Michael K.
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Chan, Anthony
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Cheng, Zhao-Hong
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Choi, Beom Joon
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Cronin, J. J.
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Dodds, Sarah
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Edvardsson, Bo
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Finsterwalder, Jörg
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Ghazisaeedi, Mehdi
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The journal of services marketing
Australasian marketing journal
1
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ECONIS (ZBW)
4
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
2
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
3
Eleven years of scholarly research in the Journal of Services Marketing : editor's response
Martin, Charles L.
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 14-19
Persistent link: https://www.econbiz.de/10009009739
Saved in:
4
Eleven years of scholarly research in the Journal of Services Marketing
Nel, Deon
;
Heerden, Gené van
;
Chan, Anthony
; …
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10009009740
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