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~isPartOf:"The journal of services marketing"
~person:"Chebat, Jean-Charles"
~person:"Mattila, Anna S."
~subject:"Complaint management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Complaint management
Consumer behaviour
3
Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Anthropomorphism
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Chebat, Jean-Charles
Mattila, Anna S.
Matos, Celso Augusto de
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The journal of services marketing
International journal of hospitality management
4
Journal of business research : JBR
3
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
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Journal of retailing
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Review of marketing science
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Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
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