//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~person:"Dagger, Tracey S."
~person:"Gil Saura, Irene"
~person:"Harris, Lloyd C."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"experience"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
3
Dienstleistungsmarketing
3
Kundenzufriedenheit
3
Services marketing
3
Confidence
2
Dienstleistungsqualität
2
Einzelhandel
2
Retail trade
2
Service quality
2
Vertrauen
2
Australia
1
Australien
1
B-to-B-Marketing
1
Betriebliche Wertschöpfung
1
Brand equity
1
Brand image
1
Brand management
1
Business-to-business marketing
1
Communication
1
Consumer behaviour
1
Customer deviance
1
Customer dysfunctional behaviour
1
Customer integration
1
Customer misbehaviour
1
Customer value
1
Customers
1
Dienstleistungssektor
1
Distance learning
1
Fernunterricht
1
Generational cohorts
1
Generationengerechtigkeit
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
Intergenerational equity
1
Kommunikation
1
Konsumentenverhalten
1
Kundenintegration
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Dagger, Tracey S.
Gil Saura, Irene
Harris, Lloyd C.
Klaus, Philipp
6
Mattila, Anna S.
6
Heinonen, Kristina
5
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Gruber, Thorsten
3
Grönroos, Christian
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Palmer, Adrian
3
Rosenbaum, Mark
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
2
Chou, En-Yi
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gustafsson, Anders
2
Hansen, John D.
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
2
Lee, Seonjeong
2
Leisen Pollack, Birgit
2
Lin, Cheng-Yu
2
Madupalli, Ramana Kumar
2
Manthiou, Aikaterini
2
McColl-Kennedy, Janet R.
2
more ...
less ...
Published in...
All
The journal of services marketing
European journal of marketing : EJM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of hospitality marketing & management
3
The journal of brand management : an international journal
3
International journal of hospitality management
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
International journal of business environment : IJBE
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Journal of advertising research
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
Service business
1
Strategic marketing in tourism services
1
The journal of business & industrial marketing
1
The journal of product & brand management
1
The marketing review
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
2
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Saved in:
3
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
4
Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.
;
David, Meredith E.
;
Ng, Sandy
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 273-281
Persistent link: https://www.econbiz.de/10009272273
Saved in:
5
The role of intimacy in service relationships: an exploration
Beetles, Andrea C.
;
Harris, Lloyd C.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
Saved in:
6
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
7
Embedding relationship cues in written communication
Raciti, Maria M.
;
Dagger, Tracey S.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 103-111
Persistent link: https://www.econbiz.de/10003990879
Saved in:
8
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->