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~isPartOf:"The journal of services marketing"
~person:"Furrer, Olivier"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
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Betriebliche Wertschöpfung
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Furrer, Olivier
Klaus, Philipp
6
Mattila, Anna S.
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3
Alkire, Linda
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Frow, Pennie
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Gil Saura, Irene
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Gustafsson, Anders
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The journal of services marketing
Journal of financial services marketing : JFSM
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The service industries journal
1
Working papers SES
1
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ECONIS (ZBW)
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The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
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